Shipping Information (Delivery Details)
Free Shipping
We offer free shipping on orders of $300 USD and over.
Flat-Rate Shipping
All other orders have a flat-rate shipping fee of $15 USD. Delivery timelines are estimates and may vary due to carrier schedules, customs (for international shipments), weather, and other factors beyond our control.
Customs / International Orders
For international orders, you are responsible for any import duties, taxes, and customs fees assessed by your local authorities.
Returns (Glass Art Items Shipped)
You may request a return of eligible glass art items within 3 days after delivery. To be eligible for a return, items must be unused, undamaged, and in the original packaging (or packaging that provides equivalent protection in transit).
If your order is eligible for a return, return shipping is customer-paid. When applicable, outbound shipping is a flat rate of $15, unless your order total is over $300, in which case shipping is free. Refunds will be issued in accordance with these terms, and may be adjusted to account for shipping fees.
If you received an item that is damaged in transit or not as described, please contact us within 3 days after shipping is received with photos of the item and packaging so we can assist you. Special circumstances may be discussed through our Contact Us page.
Once we receive and inspect your return, we will process your refund to the original payment method within 5 business days. Refunds may be reduced or denied for items returned with missing parts, or showing signs of use or damage caused after delivery.
Returns (Digital Items Downloaded)
Digital items (including downloads, files, and digital content) are provided electronically. Digital download items are not refundable once access is granted. By purchasing a digital item, you understand and agree that once you receive access (e.g., immediate download access or an emailed access link), refunds are not available.
If you believe you received the wrong digital item, a corrupted file, or a technical issue prevents you from accessing the content, please contact us within 3 business days so we can help resolve the issue (such as providing replacement files when applicable). Special circumstances may be discussed through our Contact Us page.
Exclusions
Some items may be non-returnable, including items marked final sale or custom/personalized glass art.
How to Start a Return
To start a return, contact us either at borolime@tb-artglass.com or simply fill out the form on our contact us page at https://tb-artglass.com/contact-us/ with your order number and reason for return. We may provide return instructions and, when applicable, a return authorization number.